You can rest assured that everyone on the RetroMedia team deeply respects your right to privacy.
While having an outside company transfer your very personal memories can feel a little invasive, we are committed to respecting your privacy as far as it is possible to do so.
To that end, new staff undergo Australian Federal Police checks, so you can rest assured, with that peace of mind, that your most private memories will remain private. Many of our tech staff are also Blue Card holders.
Our standard transfers of video are not fully monitored (viewed). We monitor the transfers at the start to ensure that everything is progressing smoothly, and then spot check thereafter, but unless you have requested an editing option we will not view your tape all the way through.
While we do keep your transferred files on our servers for a 90 day Evaluation & Warranty Period - to give you time to check that your are fully satisfied with your transfers and arrange back-ups - we delete all files related to your project after this time period has elapsed, out of respect for your privacy.
Film Transfers & Slide Scanning by their nature demand that we do view your media. Once again though, your files are deleted once the Evaluation & Warranty Period has elapsed.
Audio Transfers are not actively monitored. We monitor at the start to evaluate quality, and spot check thereafter. We do most of our editing work visually viewing the audio waveform.